Faqs

Yes, we ship from Barcelona to almost anywhere in the world, with the only exception of countries under international sanctions or those currently affected by armed conflict or severe instability.

Current shipping rates are:

• To EE.UU., Canada, Asia and Oceania is set at $18.
• To Europe: 8€ to a pickup store/locker and 13€ for home deliveries.
• To UK: 8€ to a pickup store/locker and 13€ for home deliveries.
• To my friends from Spain, 2€ pickups and 4€ home deliveries.
• To other destinations 24 - 30€

Your order will be shipped in 2-3 business days. Delivery within 3-6 business days for EU and 3-20 business days for worldwide.
If you purchase a made-to-order product, please allow a timeframe from a few days up to a maximum of 4 weeks for shipping.

International shipping will be free for orders over €200 and domestic (Spain) over €60 (No code needed). 

Free shipping also available for orders over €90 in Europe. (Code required, please contact us.)

Regarding custom orders, free shipping will not apply unless the value of the piece exceeds €240.

Once your package is ready, you will immediately receive an email with your tracking number and the carrier link. If you have any problems with your tracking number, contact to [email protected] and I will respond as soon as possible.

In most cases we ship internationally at no additional charge to the customer,including distant countries such as Canada, the United States, or Australia. However, in some cases there is no choice and then the recipient will be responsible for any extra charges. By placing an order with international shipping, you accept the possibility and responsibility for any customs fees or import duties.

If you do not pay customs and your parcel is returned back to me safely, I will refund total amount minus:

• The initial shipping cost
• The return shipping cost/duties charged by the courier.
• Any taxtes or fees charged by the payment platform.

This packages take a long time to arrive back to me and sometimes your local customs body can choose to dispose of the parcel should it be refused. In this case we will not process a refund.

Important: This policy is not applicable to custom orders or made-to-order items.

Shipping address can be changed before the shipment is processed. Once it has been processed and sent, the customer must contact the courier company adding the correct address.

Just in the case of packages that have been returned to me due to incorrect address or non-collection, the customer can choose to receive a refund (minus the shipping costs and fees), or re-ship at their expense, including custom duties for international shipments.  Please, it is crucial to double-check all order details before payment. Aritza cannot be responsible for any such incidents resulting from an incorrect address.

Important: This policy is not applicable to custom orders or made-to-order items.

If your package is lost through no fault of your own, Aritza will gladly send you a replacement free of charge. Before proceeding with that Aritza will provide help to track and locate any lost package. 

Deformation occurs primarily when the added alloy content within the piece's gauge is insufficient — resulting in a more pliable structure. At Aritza, we always strive to balance intricate detailing with a robust, durable structure, ensuring that every piece is built to last. Should a piece be designed for occasional wear only, this will be clearly noted in the product description.

No — they never stain or leave marks on the skin. However, it's important to know that both pewter and silver naturally darken over time due to oxidation. This is a characteristic of the metals themselves, not a flaw. We apply an anti-oxidant protective finish to every jewel to delay this, so it stays beautiful longer. If it eventually tarnishes, a quick polish with a microfiber cloth will bring it back to life.

You can find all my recommended tips to proper care on the "Jewelry Care" page.

In most cases, it is possible to resize the ring. You can find the available sizes in the product page description. However, in some cases, due to specific design details (such as engravings, stones set along the band, or ornamental patterns), the ring cannot be resized, as any modification could damage its structure or aesthetics. In those instances, the ring is offered in a one-size-fits-all or fixed size.

Yes. I offer free repair service. You will have to cover all shipping costs for the process. Once I have repaired the piece, you must pay the shipping cost again and I will send it back to you. If you live in Spain I will cover my end of shipping back to you.

Multiple payment options are available: Pay in 3 installments without fees with Klarna. Or with a credit or debit card, Paypal, Apple pay, Google pay, Cash App, Link or Venmo.

At the moment, our only active promotion is a discount offered upon subscribing to our newsletter.

Aritza is a small business operated by one lone person so returns and replacements will only be accepted under these conditions:

• If your item arrives damaged or broken, I will provide a free replacement.
• If you receive an item that is not the correct order, I will facilitate an easy return process.

With the exception of damaged or incorrect items, ALL SALES ARE FINAL.

Your order can only be cancelled before it is processed. After this period, which usually takes just a few hours, I will be unable to cancel your order. All the orders made are processed immediately so, make sure you are certain you want to buy your items before completing the checkout.

Yes! If you are interested in ordering a custom piece, you can fill out this form or send a DM with all the necessary info.

Yes, a small non-refundable deposit is required before starting any custom order. The amount will be determined based on the order's complexity.
Please make sure to review the terms on the'commission policy' page before getting in touch.